In what seems like a very odd turn of events for us, we had a lot of issues with our Android device sending and receiving text messages. After a few restarts and battery resets we decided to check our other phones, still had the same problem. So, we decided to call technical support.
A kind lady by the name of Sam informed us that we had an outage. When asked about the outage’s scope, we were told that San Diego was currently experiencing an outage. When we asked about what part of San Diego, she further clarified by saying most major cities in California including San Diego are currently experiencing outages.
Her statement was followed up by the fact that T-Mobile is aware of the issue and that they are already working on it, but there is currently no estimated time for the problem to be resolved. To make things weirder, we got some very odd results from one of our android devices as it reported not connected to the T-Mobile network (after our restarts) but started to download updates for our applications.
So, if you start to notice spotty data connectivity or problems with dropped calls or suddenly getting voicemails, you can know that T-Mobile’s network is currently experiencing major issues in California.
Update: 1:52PM 2/14/2012
We have been in contact with Patty representing T-Mobile PR and they have informed us that the problem has been resolved and the known areas that have had outages were mostly in parts of San Diego county. These include the areas of La Mesa, Spring Valley, El Cajon, Lakeside, Jamul & Lemon Grove. While these are not all of the areas that had been affected by T-Mobile’s outage, these are the ones known to have had issues.
T-Mobile stated that those areas,
"…may have experienced temporary voice service disruption due to regular maintenance designed to continuously improve the network. The maintenance caused some unplanned affects to some voice calls on our network in the areas previously described. T-Mobile engineers and rapid response teams worked to restore full service in impacted areas, and service is now completely restored.We apologize for any inconvenience this may have caused our customers."
We are still working with T-Mobile to get a full list of areas affected and to get more details about possible data outages as well.